Care Coordination, a free and voluntary Community Access program, helps people on Medicaid achieve optimal wellness. Care Coordinators work to identify health needs and facilitate greater communication among primary care, psychiatric, specialized medical, and housing providers, to promote overall wellness. Services include, but are not limited to the following:

• Assistance in finding medical, housing, entitlements, legal, education and community support services

• Arrangement of appointments with various health providers, often with same or next-day appointments

• Reaching out to providers to discuss treatment

• Helping with hospital discharge and planning

• Providing crisis intervention

HAS THE CARE COORDINATION PROGRAM BEEN SUSPENDED DUE TO COVID-19? No. However, in an effort to continue to provide its critical services, many in-person programs have moved to telephonic service delivery. All in-person services will follow social distancing guidelines as provided by the NYC Department of Health and federal sources. For a comprehensive overview of Community Access' response to COVID-19, please visit here www.communityaccess.org/responding-to-covid-19.

ABOUT COMMUNITY ACCESS: ABOUT COMMUNITY ACCESS: Community Access was founded in 1974 as a proactive and bold response to the mass release of patients from New York’s psychiatric hospitals. Community Access has since expanded beyond housing to also offer comprehensive support services, job training, counseling, education and advocacy programs to meet the needs of individuals who include people living with HIV/AIDS, veterans, those with histories of substance abuse, and the formerly incarcerated.